General Terms and Conditions (AGB)

These Terms govern the use of the AI assistant „Ben“ on trennungsnothilfe.de as well as the paid services (credit packages and supporter subscription) between the user and Kompetenz Int. Consulting GmbH.

§ 1 Provider and scope

The provider is Kompetenz Int. Consulting GmbH (contact details see Legal Notice). These Terms apply to all contracts on the use of the „Trennungsnothilfe“ service including all paid additional services, regardless of the access channel (web widget, voice call).

§ 2 Description of services

The „Trennungsnothilfe“ service comprises:

• an AI-based chat assistant with a knowledge base on family law topics,
• a voice dialogue with speech input and output,
• optionally a telephone voice call,
• the management of credits and supporter subscriptions.

Answers are generated fully automatically by a Large Language Model. The service does not constitute a legal service within the meaning of § 2 RDG and does not replace advice from a lawyer. We give no guarantee for the accuracy, completeness or timeliness of the answers.

§ 3 Conclusion of the contract

By creating an account, a free usage contract is concluded. Registration requires confirmation of your email address via a verification link. The account is only fully activated after successful verification. By clicking „Buy“ or „Become a supporter“ and subsequent payment via Stripe, a paid contract for the respective service is concluded.

§ 4 Prices and payment

4.1 Credits

We offer credit packages (Schnupper, Standard, Power, Intensiv) at fixed prices. The current prices are shown transparently before purchase. 1 credit corresponds to 1 cent of the purchase price.

4.2 Supporter subscription

The supporter subscription costs 19,90 € per month and grants 2,000 credits per month as well as discounted rates for voice and text. The membership is automatically renewed for a further month unless cancelled before the end of the current period.

4.3 Payment processing

Payments are processed exclusively via Stripe Payments Europe Ltd. We do not store any card or bank details. In the event of non-payment, we suspend the service until clarified.

§ 5 Trial credit and free use

Upon registration, you receive 250 credits once as a free trial balance. Anonymous use without registration is limited to 5 messages per conversation as well as 5 conversations per IP address within 7 days.

§ 6 Validity of credits

Purchased credits are valid for 24 months from purchase. Unused credits expire automatically thereafter. The equivalent value of expired credits is used by the provider in a dedicated manner for the further development of Trennungsnothilfe.

§ 7 Use of revenue

The revenue from credit purchases and supporter subscriptions covers the operating costs (AI processing, hosting, development) and is, beyond that, used in a dedicated manner for the further development of Trennungsnothilfe.

§ 8 Right of withdrawal

Consumers have a 14-day right of withdrawal. Details can be found in the following section „Withdrawal instructions“ (§ 15).

By clicking „Buy“ or „Become a supporter“, you expressly request that we begin performance of the contract immediately, and you confirm that you thereby lose your right of withdrawal as soon as we have fully performed the contract (§ 356 (4) BGB).

§ 9 Termination of the supporter subscription

You can cancel your supporter subscription at any time with effect from the end of the current billing period. Cancellation is done via the Stripe customer area, which you reach under „Top up“ → „Manage“. Contributions already paid are not refunded on a pro-rata basis.

§ 10 User obligations

• Truthful provision of your email address upon registration
• Confidential handling of your password (at least 8 characters)
• No abusive use (e.g. automated querying, reverse engineering)
• No use of the service to incite unlawful acts

In the event of violations, we may restrict or block access. In the event of repeated or serious violations, we reserve the right to terminate without notice.

§ 11 Liability

We are liable without limitation for intent and gross negligence as well as for damage arising from injury to life, body or health. Otherwise, in the event of slight negligence, our liability is limited to the foreseeable damage typical for the contract and only exists in the event of a breach of essential contractual obligations.

We are expressly not liable for damage arising from reliance on the AI assistant's answers in legal matters. For specific legal concerns, a specialist lawyer for family law should always be consulted.

§ 12 Availability

We endeavour to keep the service largely available, but do not owe uninterrupted availability. Maintenance work, disruptions at third-party providers (Azure, Stripe) and force majeure may lead to outages.

§ 13 Account deletion and data export

You can delete your account yourself at any time in your profile settings (gear icon in the chat). Deletion is immediate and irreversible. All personal data (profile, chat histories, credits) are deleted in the process. Purchase receipts are retained in pseudonymised form for 10 years pursuant to § 147 AO.

You can export your data at any time as a JSON file („Download my data“ in the profile). The export comprises profile data, consents and chat histories and is free of charge.

§ 14 Data protection

The processing of personal data is governed by our Privacy Policy.

§ 15 Final provisions

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection provisions of the country of residence remain unaffected. The place of jurisdiction for merchants is the provider's registered office.

Should any provision of these Terms be invalid, the validity of the remaining provisions remains unaffected.

§ 16 Withdrawal instructions

Consumers have a 14-day right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us

Kompetenz Int. Consulting GmbH
Fliederstr. 8
90530 Wendelstein
E-Mail: rossnagel@kompetenzgroup.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose — however, this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the notification of your withdrawal from this contract.

For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

Early expiry of the right of withdrawal (digital content)

In the case of a contract for the supply of digital content (credits, supporter subscription, AI-supported advisory services) that is not supplied on a tangible medium, your right of withdrawal expires pursuant to § 356 (5) BGB if

1. we have begun performance of the contract after you have expressly agreed that we begin performance of the contract before the withdrawal period expires, and
2. you have confirmed your knowledge that your right of withdrawal expires upon commencement of performance of the contract, and
3. we have provided you with confirmation thereof by email.

In the case of an ongoing supporter subscription, the right of withdrawal expires accordingly with the first full monthly performance; cancellation with effect from the end of the current billing period remains possible at any time via the Stripe customer area.

Model withdrawal form

As of: May 2026